At my store, we work to provide a clear and convenient delivery experience for orders containing VR headsets, smart glasses, gaming cards, and other products available through our store.
1. Where We Deliver
Orders are currently available for delivery to addresses within the United States.
Shipping availability may depend on the product and destination. Any shipping options available for your order will be presented during checkout.
2. Preparing Your Order
After an order is successfully submitted and payment has been confirmed, our fulfillment team will prepare the items for shipment.
Most orders are prepared within 1–2 business days.
Orders placed during weekends or U.S. holidays generally begin processing on the next business day.
3. Delivery Estimates
Once an order has been dispatched, standard delivery generally takes around 3–6 business days.
As delivery is handled by third-party carriers, the actual arrival time may vary. The estimate does not constitute a guaranteed delivery date.
4. Shipping Options and Fees
The shipping services and applicable charges available for an order are displayed during checkout.
Shipping costs can vary based on the destination, package characteristics, selected service, and products included in the order.
If a promotional shipping offer applies to your purchase, the applicable terms will be shown before you complete checkout.
5. Shipment Confirmation
After your package has been handed to the carrier, we will send a shipment confirmation to the email address associated with the order when tracking information is available.
The tracking link may initially show limited information while the carrier processes the shipment.
6. Delivery Address
Please carefully review your shipping address before completing checkout.
If you discover an error, contact support@metaqueste.shop promptly. We will try to make corrections before the order is dispatched, but an address change cannot be guaranteed after fulfillment has begun.
Additional shipping costs may apply if a shipment needs to be sent again because the original address was entered incorrectly.
7. Packages Marked as Delivered
If carrier tracking indicates that a package has been delivered but you cannot locate it, please first check the delivery area around your address and, where appropriate, with household members, building management, or neighbors.
If the package remains missing, contact us at support@metaqueste.shop so we can review the available shipment information and determine the appropriate next step.
8. Damaged Packages
Please inspect your package when it arrives.
If the outer packaging or product appears damaged, contact us promptly and provide photographs of the package and affected product when requested.
We will review the information and work with you on an appropriate resolution under our Refund Policy.
9. Shipping Delays
Delivery dates may be affected by circumstances outside our control, including severe weather, carrier disruptions, transportation issues, holidays, high shipment volumes, incorrect address information, or other unexpected events.
When a shipment is delayed, the tracking information provided by the carrier is generally the best source for the latest delivery status.
10. Separate Shipments
Products from one order may occasionally be sent in separate packages when necessary because of inventory availability, fulfillment requirements, package characteristics, or other operational considerations.
If this happens, you may receive more than one tracking notification.
11. Restricted or Undeliverable Orders
If a carrier cannot deliver an order because of an invalid address, delivery restriction, refusal, or other destination-related issue, we may contact you to determine whether the package can be redirected or otherwise resolved.
Any additional shipping expense caused by customer-provided address errors or requested delivery changes may be the customer's responsibility.
12. Contact Our Support Team
For questions regarding an order, shipment, or delivery, please contact:
my store
1550 Irene St
Bethlehem, PA 18017
United States
Phone: +1 610-674-5851
Email: support@metaqueste.shop
When contacting us about a shipment, please include your order number whenever possible so that we can locate the relevant order information more efficiently.