At my store, we want you to have a straightforward and reliable shopping experience. This Refund Policy explains when a return or refund may be requested and how we handle eligible returns.
1. Return Period
Eligible products may be returned within 30 days from the date of delivery.
To qualify for a return, the product should be in its original condition, unused or only reasonably inspected, and returned with the original packaging, accessories, manuals, cards, cables, and other included components where applicable.
Products that show excessive use, damage, modification, or missing components may not qualify for a full refund.
2. How to Request a Return
Please contact us at support@metaqueste.shop before sending any product back.
Your request should include:
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Order number
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Product name
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Reason for the return
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A description of the issue, if applicable
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Photos or other information when reasonably necessary
We will review the request and provide return instructions when the return is approved.
Please do not send a product to our business address unless our support team has specifically instructed you to do so.
3. Returns for Change of Mind
If you change your mind, order the wrong product, or no longer want an item, you may request a return within the applicable return period.
For these discretionary returns, the product must meet the return-condition requirements above. The customer may be responsible for return shipping costs unless otherwise agreed.
Original shipping charges, if any, may not be refundable for discretionary returns.
4. Defective, Damaged, or Incorrect Products
If a product arrives damaged, defective, or different from the item you ordered, please contact us at support@metaqueste.shop as soon as reasonably possible.
We may request photographs, videos, or other information to help verify the issue.
After review, we may provide an appropriate solution, which may include a replacement, repair where applicable, or refund depending on the circumstances and product availability.
5. VR Headsets and Smart Glasses
For VR headsets, smart glasses, and other electronic devices, please take reasonable care when inspecting and testing the product.
If a device is returned, it should include its original accessories and components where applicable.
Before returning a device, customers should remove personal accounts, downloaded content, saved information, and other personal data from the device and perform an appropriate factory reset where available.
We are not responsible for personal data left on a returned device.
6. Game Cards and Digital or Code-Based Products
Game cards, activation codes, digital codes, or similar products may have different return restrictions.
Where a card or code has been activated, redeemed, revealed, or otherwise used, it may not be eligible for a discretionary return or refund, except where required by applicable law or where the product is defective or otherwise qualifies for a remedy.
Please contact customer support before attempting to return a game card or code-related product.
7. Non-Returnable Items
Certain products may not qualify for discretionary returns, including:
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Activated or redeemed game cards and digital codes
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Products specifically identified as final sale or non-returnable
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Products that have been materially damaged or modified after delivery
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Items returned without required components where the missing components materially affect the product
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Products that cannot reasonably be resold due to their condition
These exclusions do not limit any rights or remedies that cannot legally be excluded under applicable law.
8. Return Shipping
For approved returns involving defective, damaged, incorrect, or materially different products, my store will provide appropriate return-shipping assistance.
For discretionary returns, including change-of-mind returns, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item.
9. Inspection of Returned Products
After a returned product is received, we may inspect it to confirm that it meets the applicable return requirements.
If the product is missing components, shows unreasonable signs of use, or has damage that occurred after delivery, the refund may be adjusted or the return may be declined where permitted by applicable law.
10. Refund Processing
Once an eligible return has been received and reviewed, we will notify you of the outcome.
If the refund is approved, it will generally be issued to the original payment method used for the purchase.
After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
11. Exchanges
If you would prefer an exchange, please contact support@metaqueste.shop before returning the product.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.
12. Order Cancellation
If you need to cancel an order, contact us as soon as possible at support@metaqueste.shop.
We will make reasonable efforts to accommodate cancellation requests received before an order enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.
13. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:
my store
1550 Irene St
Bethlehem, PA 18017
United States
Phone: +1 610-674-5851
Email: support@metaqueste.shop
This policy is intended to provide clear information about our return and refund procedures. Nothing in this policy is intended to limit consumer rights or remedies that apply under applicable law.