What products does my store offer?
my store offers a selection of technology and entertainment products, including VR headsets, smart glasses, gaming cards, accessories, and other related items. Product availability may change over time.
Do you ship within the United States?
Yes. We currently offer shipping to eligible addresses within the United States. Available shipping options and applicable charges are displayed during checkout.
How quickly will my order be processed?
Most orders are prepared for shipment within 1–2 business days after payment has been successfully confirmed.
How long does delivery usually take?
Standard delivery generally takes approximately 3–6 business days after dispatch. This is an estimated timeframe rather than a guaranteed delivery date.
Will I receive tracking information?
When tracking is available, shipment information will be sent to the email address associated with your order after the package has been dispatched.
Can I change my shipping address after ordering?
Please contact us as soon as possible if you entered an incorrect address.
We will try to make changes before the order is dispatched, but an address change cannot be guaranteed once fulfillment has started.
What payment methods can I use?
Payment methods available for your particular order are displayed during checkout. These may include major cards such as Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
Are payments processed securely?
Payment transactions are handled through the payment services available at checkout. We generally do not store complete payment card numbers or card security codes on our own systems.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible at support@metaqueste.shop.
We will make reasonable efforts to accommodate cancellation requests before fulfillment or dispatch. Once an order has entered fulfillment or been shipped, cancellation may no longer be possible.
What is your return period?
Eligible products may generally be returned within 30 days from the date of delivery, subject to the conditions described in our Refund Policy.
Can I return a VR headset or smart glasses?
Eligible VR headsets and smart glasses may be returned when they meet the applicable return requirements.
Returned electronic products should generally include their original accessories and components. Customers should also remove personal accounts and information and perform a factory reset where available before returning a device.
Can I return a gaming card?
Gaming cards and similar products may have special return restrictions.
A card or code that has been revealed, activated, or redeemed may not qualify for a discretionary return or refund, except where required by applicable law or where the product has a qualifying issue.
If you are unsure about a gaming card, please contact us before using or activating it.
What if my product arrives damaged?
Contact support@metaqueste.shop as soon as possible and provide photographs or other information if requested.
We will review the situation and determine an appropriate resolution under our Refund Policy.
What if I receive the wrong product?
Please contact us with your order number and details of the item you received.
We may request photographs or other information to verify the issue and will work with you on an appropriate resolution.
What if my package says delivered but I cannot find it?
First, check the delivery location and surrounding areas and, where appropriate, ask household members, neighbors, or building management.
If the package still cannot be located, contact us so we can review the available delivery information.
Do VR products require compatible equipment or software?
Some VR headsets and related products may have specific hardware, software, account, or platform requirements.
Please review the product listing carefully before purchasing. If you have a compatibility question, contact us before placing your order.
Can I ask about product compatibility before purchasing?
Yes. If you are unsure whether a product works with your existing device, platform, or accessories, contact our support team with the relevant product and equipment information.
How long does it take to receive a refund?
Once an approved return has been received and reviewed, the applicable refund will generally be issued to the original payment method.
The time for the funds to appear in your account depends on your bank, card issuer, or payment provider.
Do I need to create an account to purchase?
Account requirements may vary depending on the checkout options available at the time of purchase. Follow the instructions displayed during checkout.
How can I contact customer support?
You can reach us through:
my store
1550 Irene St
Bethlehem, PA 18017
United States
Phone: +1 610-674-5851
Email: support@metaqueste.shop
We generally aim to respond to customer inquiries within 1–2 business days.