If you have questions about a product, an existing order, delivery, payment, or a return, the my store support team is available to assist you.
1. Customer Support
For the fastest assistance, please contact us by email or phone.
Email: support@metaqueste.shop
Phone: +1 610-674-5851
When contacting us about an existing order, including your order number can help us locate the relevant information more efficiently.
2. Product Questions
If you need additional information about a VR headset, smart glasses, gaming card, accessory, or another product, you can contact our support team before placing an order.
Where applicable, please include the product name or product page so we can better understand your question.
3. Order Assistance
We can assist with questions concerning:
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Order status
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Product availability
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Shipping and delivery
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Damaged or incorrect items
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Returns and refunds
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Payment issues
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Product-related questions
For an order inquiry, please provide the order number and the email address associated with the purchase when appropriate.
4. Returns and Refund Questions
If you need to return a product or request a refund, please contact us before sending the item back.
Our team will review the request and provide the applicable instructions based on our Refund Policy.
5. Response Time
We aim to respond to customer inquiries within 1–2 business days.
Messages received during weekends, holidays, or periods of unusually high inquiry volume may require additional response time.
6. Business Information
my store
1550 Irene St
Bethlehem, PA 18017
United States
Phone: +1 610-674-5851
Email: support@metaqueste.shop
7. Getting Help
For general questions, please email support@metaqueste.shop.
For urgent order-related matters, you may also contact us by phone at +1 610-674-5851.
We recommend keeping your order confirmation available when contacting us about a purchase so that our support team can assist you more efficiently.