At my store, protecting the information entrusted to us is an important part of operating our online store. This Privacy Policy describes the types of information we may receive through our website, how that information is used, and the choices available to you.
1. Information You Provide
We may receive information that you voluntarily provide when you browse our website, create an account, place an order, request assistance, or communicate with us.
Depending on how you interact with our store, this may include:
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Your name
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Email address
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Telephone number
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Billing and delivery address
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Order details
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Information provided to customer support
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Account credentials, where an account is created
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Information included in messages, reviews, or other submissions
We use this information only for legitimate business and service purposes.
2. Information Collected Automatically
When you access our website, certain technical information may be collected automatically.
This may include your IP address, browser type, operating system, device characteristics, referring pages, pages viewed, approximate access times, and information about how you interact with our website.
This information helps us understand website performance, identify technical problems, maintain security, and improve the shopping experience.
3. Information From Orders
When you purchase a product, we collect information necessary to complete the transaction and provide related services.
This may include the products purchased, order amount, transaction status, shipping information, and communications associated with the order.
We may use order information to fulfill purchases, arrange delivery, provide order updates, handle returns, process refunds, and maintain appropriate business records.
4. Payment Processing
Payment information is submitted through payment services available at checkout.
Payment providers may collect and process payment details according to their own privacy policies and security procedures. We generally do not store complete credit or debit card numbers or card security codes on our own systems.
Payment-related information may be used to authorize transactions, prevent unauthorized activity, and complete refunds when applicable.
5. Website Technologies
Our website may use cookies and similar technologies.
These technologies can help us remember shopping activity, maintain essential website functions, understand visitor behavior, measure website performance, and improve our services.
Your browser may provide controls for accepting, rejecting, or deleting cookies. Some website functions may not operate correctly if certain technologies are disabled.
6. Customer Support
When you contact our support team, we may retain information from the conversation so that we can respond to your request, investigate an order issue, maintain service records, and improve customer assistance.
For order-related inquiries, we may ask for information such as an order number or email address to verify the relevant transaction.
7. How We Use Information
Information collected through our website may be used to:
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Complete and manage purchases
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Arrange product fulfillment and delivery
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Confirm transactions
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Respond to questions and requests
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Administer returns, exchanges, and refunds
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Maintain website functionality
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Improve products and website performance
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Monitor security and prevent unauthorized activity
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Detect and investigate suspected fraud
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Comply with legal and regulatory obligations
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Provide marketing communications where permitted
We seek to use information in a manner reasonably related to the purpose for which it was collected.
8. Service Providers
We may rely on third-party companies to perform certain business functions on our behalf.
These providers may assist with services such as:
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Payment processing
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Order fulfillment
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Package delivery
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Website hosting
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Technical infrastructure
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Customer communication
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Analytics
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Security and fraud prevention
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Marketing services
These providers may have access to information only as reasonably necessary to perform their services or as otherwise permitted by applicable law.
9. Legal and Business Disclosures
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, investigate suspected misuse, or maintain the security of our website and customers.
If our business is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, information associated with the business may be transferred as part of that transaction, subject to applicable legal requirements.
10. Information Security
We take reasonable precautions designed to protect information against unauthorized access, alteration, disclosure, or destruction.
However, no website, online transmission, or electronic storage method can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account and device information.
11. How Long We Keep Information
We retain information for periods appropriate to the purpose for which it was collected.
For example, transaction information may need to be retained for customer service, accounting, fraud prevention, dispute resolution, or legal and regulatory purposes.
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise disposed of in accordance with our applicable practices.
12. Your Choices
Depending on your location and applicable law, you may have certain choices concerning your personal information.
These may include requesting access to information we maintain about you, asking for inaccurate information to be corrected, requesting deletion where legally available, or objecting to certain processing activities.
You may also unsubscribe from promotional emails by following the instructions included in those communications.
Requests can be submitted using the contact information below. We may need to verify the requester's identity before taking certain actions.
13. U.S. Privacy Rights
Privacy laws in certain U.S. states provide residents with additional rights regarding personal information.
Where applicable, eligible individuals may have rights relating to access, correction, deletion, portability, or certain types of processing or disclosure.
We will handle valid privacy requests in accordance with the laws applicable to the requesting individual.
14. Children's Information
Our website is not directed toward children who are below the minimum age permitted for online collection of personal information under applicable law.
We do not knowingly seek to collect personal information from children for purposes that are not legally permitted. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.
15. Third-Party Websites
Our website may contain links, applications, or services operated by third parties.
This Privacy Policy does not govern websites or services that we do not control. We recommend reviewing the privacy practices of any third-party service before providing personal information to it.
16. Policy Updates
We may revise this Privacy Policy when our business practices, website features, technology, or applicable legal requirements change.
Any revised policy will be posted on this page and identified by an updated Last Updated date.
17. Contact Information
For privacy questions, information requests, or concerns regarding the handling of personal information, please contact us:
my store
1550 Irene St
Bethlehem, PA 18017
United States
Phone: +1 610-674-5851
Email: support@metaqueste.shop.